Terms and Conditions

PAYMENT

For cash customers payment is by credit or debit card. We accept American Express, Mastercard and Visa cards. Payment is deducted on despatch of goods through Paymentsense.

DELIVERY OF ORDERS

We aim to send orders within one working day and will only part despatch if there is a delivery delay. If goods have become unavailable, we will sometimes offer an alternative.

CARRIAGE AND PACKING – MAINLAND UK ONLY

Unless notified otherwise, a charge will be made for carriage, administration and packing, based on weight, price or volume. All of these orders are despatched by Royal Mail or courier for delivery on the day after despatch. Most items are measured, cut, packed and despatched from our shop premises in Royal Wootton Bassett apart from sewing machines, cabinets and patterns which are sent direct from the manufacturer. Please allow up to 5 working days for despatch of some orders.

Any special arrangements for urgent despatch can be accommodated. Any extra expense will be charged to the customer.

CLICK & COLLECT

The Click & Collect facility allows you to reserve your items for collection at our store. Payment for reserved items is taken in full through our website prior to collection. There are NO Delivery charges and you still benefit from the convenience and the ease of shopping online 24 hours a day. You will be required to show identification when collecting. You will receive a confirmation email once your order has been completed and ready for collection.

All Click & Collect orders must be collected from 126 High Street, Royal Wootton Bassett SN4 7AU during shop hours and you will be notified when your order is ready. Please bear in mind that collating orders for many cut items can take a while, if you can let us know your degree of urgency in the 'delivery notes' section online then we shall aim to meet this.

SHORTAGES, DAMAGED GOODS & RETURNS

Please note that goods may be despatched in more than one parcel. If damages or shortages occur the Company should be notified within 2 working days of receipt. Lengths of fabric or trim that have been cut from a roll are deemed bespoke items and may not be returned unless agreed to be faulty. This does not affect your statutory rights. No returns accepted for cut goods or without prior notification. It is essential that any cloth is checked before cutting out as no faults can be accepted once the cloth has been cut. Carriage is non-refundable. If you wish to return something which is not faulty it must be in a saleable condition and you must notify us within 14 days of the date of your invoice. Please include a copy of your invoice with your return. The return of the goods is your responsibility and we cannot process returns that we have not received.

COLOUR

The colours on this site will be affected by the settings of the monitor on which they are viewed and can therefore only be an approximation of the actual textile shade. If an accurate match is required, we request that you send a swatch for matching.

CUT GOODS

Any item that has to be cut from a roll is considered bespoke and may not be returned.


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© Cloth of Gold & Haberdashery Ltd 2020. Registered no 12660327.
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